RETURNS
RETURNS PROCESS
To lodge a return click here, please allow 24-48 hours for your return to be approved. Return costs are at your expense, we do not offer free returns. If the package does not reach us safely, we will not be able to process your return. We recommend using a tracking service to ensure it reaches us safely.
RETURNS POLICY
We want you to be completely satisfied with your purchase, therefore if you wish to return your order for any reason, we are happy to issue you with your choice of the below:
- Exchange
- Refund - incurs AUD $20.00 processing fee
- 110% Store Credit
Please note all store credits have no expiry date. All sale purchases are final and not eligible for return.
Returns must be requested within 7 days of receiving your item and returned to us within 14 days (30 days internationally). The items being returned must be in original condition, unworn, unaltered, unwashed and with their tags attached. Take caution when trying on garments, as we will not accept them if they have makeup marks, stains and/or smell of perfume or body odor.
Please note Arcina Ori is not liable for any return costs or providing customers with return labels.
FAULTY ITEMS
If you have received a faulty item, please email us within 7 days of receiving at returns@arcinaori.com.au with supporting imagery and we will get back to you within 48 hours. Please note that faulty items do not include those that have already been worn.
CANCELLATION POLICY
Unfortunately, once your order is placed, cancellations or changes cannot be made.
