RETURNS

RETURNS POLICY

We want you to be completely satisfied with your purchase, therefore if you wish to return your order for any reason, we are happy to issue you with a store credit or exchange which has no expiry date. 

Returns must be requested within 7 days of receiving your item and returned to us within 14 days (30 days internationally). Once the return is received, please expect up to 3- 5 business days to process your return into an exchange or store credit.

The items being returned must be in original condition, unworn, unaltered, unwashed and with their tags attached. Take caution when trying on garments, as we will not accept them if they have makeup marks, stains and/or smell of perfume or body odor.  

Please also note, we are more than happy to help with any issues to make sure that you are satisfied with your Arcina Ori pieces. 

 

RETURNS PROCESS

Email returns@arcinaori.com.au to organize your return. Please include the following details in your email to us:

  1. Order number
  2. The product you wish to return
  3. Reason for return
  4. If you would like an exchange or store credit

Please allow 24-48 hours for us to get back to you regarding your return. Once approved we will supply you with our returns form. Return costs are at your expense, we do not offer free returns. If the package does not reach us safely, we will not be able to process your return. We recommend using a tracking service to ensure it reaches us safely.

 

FAULTY ITEMS

If you have received a faulty item, please email us within 7 days of receiving at returns@arcinaori.com.au with supporting imagery and we will get back to you within 48 hours. Please note that faulty items do not include those that have already been worn.

 

CANCELLATION POLICY

Unfortunately, once your order is placed, cancellations or changes cannot be made.