SHIPPING & DELIVERY

SHIPPING WORLDWIDE
We ship worldwide. Orders are dispatched from our warehouse in Sydney, NSW, Australia. 
Destination Cost Delivery Time Carrier
Australia Free 1-3 days Aus Post
US Free 2-3 days DHL
NZ $25 AUD 1-3 days DHL
UK £25 + duties & taxes 3-4 days DHL
Canada $25 USD 4-6 days FedEx
ROW $25 local currency + duties & taxes 3-6 days DHL

Please note: Delivery times are estimates based on business days.


SYDNEY SAME-DAY DELIVERY


Eligible Suburbs:
Same-day delivery is available for customers within 25km of Redfern, NSW. If your postcode is eligible, same-day delivery will appear as an option at checkout.

Pricing:
$15 flat rate for all same-day deliveries within 25km.

How It Works:

  • Orders must be placed before 11am Monday to Friday
  • Your order will be delivered by 5pm the same day
  • Orders placed after 11am on weekdays, over the weekend, or on public holidays will be dispatched the next business day
  • Same-day delivery operates Monday to Friday only
  • Pre-order items are not eligible for same-day delivery
  • No minimum spend required

DUTIES & TAXES

Our products are shipped from Australia. We operate on a DDP (Delivered Duty Paid) model, meaning all applicable import taxes and duties are calculated and paid upfront during checkout based on your shipping address.

This means:

  • No unexpected charges or fees when your order arrives
  • All customs duties and taxes are included in your order total
  • You'll see the final price (including duties and taxes) before completing your purchase

Please note:

  • Duties and taxes are non-refundable on change-of-mind returns
  • If you refuse delivery or your package is returned to us, duties and taxes will not be refunded
  • International customers may contact their local customs office to request a refund of duties and taxes

Exception: US customers have duties and taxes included as part of our DDP model.


PRE-ORDER ITEMS

Pre-order items ship separately from in-stock items. Estimated dispatch dates are provided on the product page. Pre-order items are not eligible for same-day delivery.


ORDER CANCELLATIONS & CHANGES

Once your order is placed, it enters our fulfilment process immediately and cannot be cancelled or modified. Orders are typically processed and dispatched within 1–2 business days.

Need to make a change?
If you have an urgent concern about your order, please contact our Customer Care team at hello@arcinaori.com.au as soon as possible. While we cannot guarantee we can stop your order once it's in our system, we will do our best to assist you if it has not yet been dispatched.