PRIVACY POLICY

Updated October 2026.

At Arcina Ori, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Arcina Ori ("we", "us" or "our") collects, uses and shares information when you visit our website, make a purchase or otherwise interact with us.

Please read this Privacy Policy carefully and contact us if you have any questions.

COLLECTION OF PERSONAL INFORMATION

The personal information we collect depends on how you interact with our website and services. This may include:

• Your name, email address, telephone number and billing or delivery address.

• Payment details and purchase history.

• Account information, product preferences and marketing subscriptions.

• Information provided when contacting our customer care team.

• Website activity, IP address, browser type and device information.

• Any other information voluntarily provided by you.

We may also collect information about your browsing activity, including pages visited, products viewed and shopping preferences, to help improve our website and customer experience.

HOW WE COLLECT YOUR INFORMATION

We may collect your personal information when you:

• Browse, register or make a purchase on our website.

• Subscribe to our email or SMS communications.

• Contact our customer care team.

• Request a return or exchange.

• Interact with our social media channels or participate in promotions.

We may also receive information from third-party providers where permitted by law.

HOW WE USE YOUR INFORMATION

We use your personal information to:

• Process orders, payments, deliveries and returns.

• Communicate with you regarding your purchases and enquiries.

• Share new collections, product launches, restocks, promotions and events, where permitted.

• Personalise your shopping experience and product recommendations.

• Analyse website performance and improve our products and services.

• Deliver relevant marketing and advertising.

• Comply with legal and regulatory obligations.

You can unsubscribe from marketing communications at any time using the links or instructions provided in our emails and SMS messages.

DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

We may share your personal information with trusted third parties to operate our business and provide our services, including:

• E-commerce and payment providers, including Shopify.

• Shipping, fulfilment and returns partners.

• Marketing and advertising platforms, including Klaviyo, Google and Meta.

• Technology and analytics providers.

• Professional advisers and regulatory authorities where required by law.

We take reasonable steps to ensure that personal information shared with third parties is handled securely and appropriately.

As Arcina Ori operates internationally, your information may be processed or disclosed outside Australia, including in the United States and other countries where our service providers operate.

SECURITY

We are committed to ensuring your personal information is secure. We take reasonable physical, electronic and organisational measures to protect the information we collect against unauthorised access, misuse, loss or disclosure.

We retain personal information for as long as reasonably necessary for our business operations or legal obligations, after which it is securely deleted or de-identified where appropriate.

HOW WE USE COOKIES

Our website uses cookies to improve your browsing experience, remember your preferences and understand how visitors interact with our website.

We use cookies for website functionality, analytics, personalised content and relevant advertising.

You can choose to accept or decline certain cookies through your browser settings or our website's privacy controls, where available. Disabling cookies may affect your experience on our website. Where required by law, we will obtain consent before using non-essential cookies.

LINKS TO OTHER WEBSITES

Our website may contain links to external websites. Once you leave our website, we are not responsible for the privacy practices or content of those websites.

We encourage you to review the privacy policies of any third-party websites you visit.

CONTROLLING YOUR PERSONAL INFORMATION

You may request access to, correction or deletion of the personal information we hold about you, subject to applicable laws.

You may also opt out of direct marketing communications at any time by using the unsubscribe link in our emails, following the opt-out instructions in our SMS messages or contacting us directly.

For requests relating to your personal information, please contact hello@arcinaori.com.au.

PRIVACY COMPLAINTS

If you have any questions or concerns about how we handle your personal information, please contact us at hello@arcinaori.com.au.

We will review your complaint and aim to respond within 30 days. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or another relevant privacy authority.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, services or legal obligations. Any updates will be published on this page with a revised date.

CONTACT US

For any questions regarding this Privacy Policy, please contact:

Arcina Ori Pty Ltd

Email: hello@arcinaori.com.au

Website: www.arcinaori.com.au

Australia