Refund policy

Returns & Exchanges Policy
We want you to love what you ordered. Here's what you need to know before placing your order.

Timeframe
You have 7 days from the date of delivery to lodge and physically ship your return. Returns submitted or shipped outside this window cannot be accepted.

Eligible Items
Returns and exchanges are available on full-priced items only. Items marked Final Sale or purchased during a Warehouse Sale are strictly non-returnable and cannot be exchanged, refunded, or credited.

Item Condition
All returned items must be:

Returned inside the plastic poly bag provided,

Unworn, unwashed, and unused,

In their original condition with all swing tags attached,

Free from deodorant, perfume, makeup, body oils, hair, stains, or odours,

Returned in original packaging,

Fully intact with no missing hardware, pulls, holes, or alterations.

Items that do not meet these conditions will be refused and returned to you at your cost.

Your Return Options

1. Exchange or Instant Exchange - free of charge (available for Australian and US customers only)
2. 110% Store Credit - free of charge, valid for 3 years
3. Refund to original payment method - a $20 AUD processing fee applies

Original shipping costs are non-refundable.

Instant Exchange
A temporary hold for the full order value will be placed on your card at the time of lodging. If your original item is not received within 7 days, your card will be charged in full.

By placing your order, you confirm that you have read and agree to our full Returns & Exchanges Policy.